We aim to dispatch all orders that are in stock within 24 working hours via a courier service. Please also know that it can take up to a couple of days after your tracking information is sent to you for your parcel to be collected by our couriers. Please allow up to 5 working days for delivery. If any item cannot be delivered within this time we will inform you of the reason for delay, along with a proposed delivery date. Please let us know if you would like your order to be sent to an alternative delivery address.
If you live outside the UK, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they will be. Any orders placed could be subject to cross border or exchange fees by your card issuer, and Charlie Bears cannot reimburse for any fees assessed by your card-issuing bank.
If you do need to make any changes to your delivery then please ensure that you call The Bearhouse on 01566 777092. If you send us an e-mail then we cannot guarantee that this will be read before your order is dispatched.
If you wish to have multiple boxes, you will need to place your orders separately per bear. Otherwise your delivery will arrive packed in a few boxes as possible to ensure efficient delivery.
Our shipping matrix for up to 15KG is below. We calculate our shipping rates based on overall picnic basket total. The shipping cost is the same across the UK and depending on location and weight will be delivered by either DHL or Royal Mail. Our deliveries will come in one box to ensure we provide the best rate of postage possible for our customers - where possible.
|Weight||Mainland UK||Isle of Man||
Isle of Wight, Scilly Isles, Scottish Isles
|Scottish Highlands, Northern Ireland||Channel Islands||Germany, France, The Netherlands, Belgium, Luxembourg, R.O.I.||Spain (Mainland), Italy, Czech Republic, Austria, Denmark, Slovakia||Rest of the World|
|1 - 10KG||£5.94||£7.50||£16.00||£13.50||£16.00||Live Quote|
We also offer a next day service (including weekends) provided by DHL and as a guide these prices are:
|UK||All Mainland||£ 10.50||£ 10.50||£ 11||£ 11.50||£ 12.00||£ 12.50||£ 13.00|
***For all next day delivery services - all orders must be placed before 2PM GMT the previous day. Any orders placed after 2PM GMT on Friday will not be sent until the following working weekday***